Federal Express is working closely with anti-terrorism and law enforcement officials, sometimes in contrast with other private sector companies.
Before Sept. 11, 2001, when federal law-enforcement officials asked FedEx Corp. for help, the company had its limits. It wouldn't provide access to its databases. It often refused to lend uniforms or delivery trucks to agents for undercover operations, citing fears of retribution against employees as well as concerns about customer privacy.Posted by Alan at May 31, 2005 05:09 AMThen came the attacks on New York and Washington and pleas from the government for private-sector help in fighting terrorism. Suddenly, the king of overnight delivery became one of homeland security's best friends.
FedEx has opened the international portion of its databases, including credit-card details, to government officials. It has created a police force recognized by the state of Tennessee that works alongside the Federal Bureau of Investigation. The company has rolled out radiation detectors at overseas facilities to detect dirty bombs and donated an airplane to federal researchers looking for a defense against shoulder-fired missiles.
Moreover, the company is encouraging its 250,000 employees to be spotters of would-be terrorists. It is setting up a system designed to send reports of suspicious activities directly to the Department of Homeland Security via a special computer link.
Business associations say the government's call to arms gets a good reception in part because companies want to prevent the disruption and bad publicity that would come from terrorists using their systems. "All we are trying to do is to protect our assets and not have our assets be used for bad purposes," says Fred Smith, FedEx's chief executive.
FedEx's change in mindset took place within hours of the attacks amid the confusion and frustration that followed. Mr. Smith sent a message to his subordinates "to do whatever it takes to cooperate" with federal agents, says FedEx spokeswoman Kristin Krause. This included opening up FedEx's operations in the Middle East to federal authorities and asking employees there to help investigators.
The reason behind the shift, FedEx security officials say: The company saw the nature of the threat changing. When the government wanted help fighting drugs and smuggling, FedEx felt many of its requests were intrusive and threatened to slow the pace of their deliveries.
When the worry was terrorism, Mr. Smith says, the company saw its entire system as vulnerable because trucks and planes have been the "instrument of choice" of extremists such as Timothy McVeigh as well as Islamist terrorists. FedEx's security team -- which includes several former federal law-enforcement officials -- took tactics for thwarting drug traffickers and adapted them for use against terrorism.